LARNELLE CHAMBERSCASE STUDY // 04
CONTACTComplexity at Scale
The existing system suffered from high cognitive load, with loan officers navigating 14+ disjointed views per application. Error rates in data entry were exceeding 8.4% monthly.
A comprehensive overhaul of a legacy loans management platform, transitioning from fragmented manual entries to a unified, automated risk-assessment engine.
Lead Systems Designer & Frontend Architect. Responsible for information architecture, component library, and API integration strategy.
The existing system suffered from high cognitive load, with loan officers navigating 14+ disjointed views per application. Error rates in data entry were exceeding 8.4% monthly.